mekdi88b Privacy Policy

1. Introduction

mekdi88b ("we", "us", "our") operates the online gaming and sports betting platform available at https://mekdi88b.co (the "Platform"). We are committed to protecting the personal data of all users ("you", "your") who access or use the mekdi88b Platform, including players based across Malaysia — from Kuala Lumpur and Penang to Johor Bahru, Petaling Jaya, and Bangsar.

This Privacy Policy explains what personal data mekdi88b collects, why we collect it, how we use and protect it, and what rights you hold in relation to your data. By registering an account or otherwise using the mekdi88b Platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

2. Data Controller

For the purposes of applicable data protection legislation, mekdi88b is the data controller responsible for personal data collected through the Platform. If you have any questions about how your personal data is handled, or wish to exercise any of your data rights described in this Policy, please contact us using the details in Section 15.

3. Information We Collect

mekdi88b collects personal data through multiple channels, including account registration, account activity, payment transactions, customer support interactions, and technical systems. The categories of personal data we may collect include:

• Identity Data: Full name, date of birth, gender, nationality, and copies of government-issued identity documents submitted for Know Your Customer (KYC) verification.
• Contact Data: Email address, phone number, and residential address (including city and postcode).
• Financial Data: Payment method details (e-wallet identifiers, bank account name and number), transaction amounts, deposit and withdrawal history. mekdi88b does not store full card numbers or banking credentials.
• Account Data: mekdi88b username, account preferences, bonus history, self-exclusion settings, and responsible gaming tool configurations.
• Gaming Activity Data: Game session records, bet history, win and loss records, and wagering activity across all Platform sections (casino, sportsbook, slots, mix parlay, live game).
• Technical Data: IP address, browser type and version, device identifiers, operating system, referring URL, and session duration data collected automatically when you access the Platform.
• Communications Data: Records of your correspondence with the mekdi88b support team, including live chat transcripts and email exchanges.

We collect only the data that is necessary for the purposes described in this Policy. You are not required to provide optional personal data, though declining to do so may limit the features available to you.

4. How We Use Your Data

mekdi88b uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, verify, and administer your mekdi88b account, including processing mekdi88b login requests and enforcing account security measures.
• Transaction Processing: To process deposits in MYR via Touch n Go eWallet, Boost, Maybank, CIMB, and Public Bank, and to process withdrawal requests to verified payment methods.
• Identity and Age Verification: To verify that you meet the minimum age requirement of 21 years and to confirm your identity in compliance with applicable KYC obligations.
• Service Delivery: To provide access to casino games, slots, sportsbook, live game, and mix parlay features, and to personalise your Platform experience.
• Responsible Gaming: To administer self-exclusion programmes, monitor gaming patterns for indicators of problem gambling, and enforce deposit and loss limits you have set.
• Customer Support: To respond to enquiries, resolve disputes, and provide assistance through our 24/7 support team.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct.
• Legal Compliance: To comply with applicable laws, regulatory requirements, and requests from competent authorities.
• Platform Improvement: To analyse aggregated usage data for the purpose of improving Platform performance, game selection, and user experience.
• Marketing Communications: To send promotional offers, bonus notifications, and newsletters to Users who have opted in to receive such communications. You may opt out at any time by contacting support.

5. Legal Bases for Processing

mekdi88b processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to fulfil our obligations under the mekdi88b Terms & Conditions, including account management and transaction processing.
• Legal obligation: Processing required to comply with applicable laws, including KYC, anti-money laundering, and data retention obligations.
• Legitimate interests: Processing carried out for fraud prevention, Platform security, and service improvement, where such interests are not overridden by your data protection rights.
• Consent: Processing for optional purposes such as marketing communications, where you have provided explicit, freely given consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

6. Cookies and Tracking Technologies

The mekdi88b Platform uses cookies and similar tracking technologies to enhance your browsing experience, maintain session state across mekdi88b login events, and collect the technical data described in Section 3. The types of cookies used include:

• Strictly necessary cookies: Required for the Platform to function. These cannot be disabled without impairing core functionality, including keeping you logged in to your mekdi88b account.
• Performance cookies: Used to collect anonymised data about how Users interact with the Platform, enabling us to improve page performance and navigation.
• Functional cookies: Used to remember your preferences (such as language settings and display options) so you do not need to re-configure them on each visit.

You may configure your browser to block or delete cookies. Note that disabling strictly necessary cookies will affect your ability to log in to and use the mekdi88b Platform. mekdi88b does not use third-party advertising cookies or sell cookie data to advertising networks.

7. Sharing of Personal Data

mekdi88b does not sell, rent, or trade your personal data to any third party for their independent marketing purposes. We may share your personal data with:

• Game providers and platform technology partners: To deliver casino games, live dealer services, sportsbook functionality, and payment processing. These parties act as data processors under contractual obligations consistent with this Policy.
• Payment service providers: Including Touch n Go eWallet, Boost, and banking partners, for the purpose of processing MYR deposits and withdrawals.
• Identity verification providers: To perform KYC and age verification checks.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or regulatory demand. mekdi88b will notify you of such disclosure where legally permitted to do so.
• Fraud prevention and security services: To identify and prevent fraudulent activity on the Platform.
• Professional advisers: Including lawyers, auditors, and insurers, under obligations of confidentiality.

All third-party service providers are required to process your personal data only for the specific purpose for which it was disclosed, and to maintain appropriate security standards.

8. Data Retention

mekdi88b retains personal data for as long as is necessary for the purposes set out in this Policy and as required by applicable legal obligations. In practice, this means:

• Account data is retained for the duration of your active mekdi88b account and for a period of at least five (5) years following account closure, to satisfy regulatory and anti-money laundering record-keeping obligations.
• Transaction records are retained for a minimum of seven (7) years in accordance with financial record-keeping obligations.
• Support and communications records are retained for two (2) years from the date of the last interaction.
• Marketing opt-in records are retained for the duration of your consent and for three (3) years after withdrawal of consent, to demonstrate compliance.

When personal data is no longer required, it is securely deleted or anonymised. Anonymised aggregated data (which cannot be used to identify you) may be retained indefinitely for statistical and Platform improvement purposes.

9. Data Security

mekdi88b implements technical and organisational security measures appropriate to the risk level of the personal data we process. These measures include SSL/TLS encryption for all data transmitted through the Platform, secure password hashing, access controls limiting data access to authorised personnel on a need-to-know basis, and regular security assessments.

Notwithstanding the above, no internet-based data transmission or storage system can be guaranteed to be 100% secure. mekdi88b will notify affected Users and relevant authorities in the event of a data breach that poses a risk to your rights, in accordance with applicable notification obligations and within required timeframes.

You are responsible for maintaining the confidentiality of your mekdi88b login credentials. Do not share your password with any third party. If you believe your account has been compromised, contact mekdi88b support immediately.

10. Your Data Rights

Subject to applicable data protection law and certain legal exceptions, you may hold the following rights in respect of your personal data processed by mekdi88b:

• Right of access: To request a copy of the personal data mekdi88b holds about you.
• Right to rectification: To request correction of inaccurate or incomplete personal data.
• Right to erasure: To request deletion of your personal data where it is no longer necessary, or where you have withdrawn consent, subject to overriding legal obligations.
• Right to restrict processing: To request that processing of your data be limited in certain circumstances.
• Right to data portability: To receive a copy of data you have provided to mekdi88b in a structured, machine-readable format.
• Right to object: To object to processing based on legitimate interests, including for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, to withdraw that consent at any time without affecting prior lawful processing.

To exercise any of these rights, please contact us at the details in Section 15. mekdi88b will respond to verified requests within 30 days. We may request proof of identity before processing a data rights request.

11. Children's Privacy

The mekdi88b Platform is strictly restricted to individuals aged 21 years and above. mekdi88b does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by a person under 21, we will delete that data immediately and close the associated account. If you believe a minor has registered on the Platform, please notify us immediately.

12. International Data Transfers

Some of mekdi88b's service providers and technology partners are based outside Malaysia and may process your personal data in other jurisdictions. Where personal data is transferred internationally, mekdi88b takes steps to ensure that appropriate safeguards are in place, including contractual data protection clauses that require recipient parties to protect your data to a standard consistent with this Policy and applicable law.

13. Third-Party Links

The mekdi88b Platform may contain links to third-party game content or service interfaces operated by licensed game providers. mekdi88b is not responsible for the privacy practices of such third parties. We encourage you to review the privacy policies of any third-party services you access through or in connection with the Platform.

14. Changes to This Privacy Policy

mekdi88b may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or Platform features. The "Last Updated" date at the top of this page will be revised accordingly. Where changes are material, we will notify registered Users via the email address on file or via a prominent notice on the Platform. Continued use of the mekdi88b Platform after the effective date of any revision constitutes your acceptance of the updated Policy.

15. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact the mekdi88b data team through our 24/7 live chat function on the Platform, or by email at [email protected]. When emailing, please include "Privacy Request" in the subject line and specify the right or concern you wish to raise to ensure prompt routing to the appropriate team.

You also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction if you believe your personal data rights have been violated.